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Frequently Asked Questions
What services am I entitled to in Massachusetts as a senior? Does
Medicare insurance pay for Tri-Valley services? Do you have low-sodium, home-delivered meals? Do you pay the driver for home-delivered meals? Do you provide transportation to the hairdresser or the post office? Is there someone who can advise me about health insurance? Q: Is Tri-Valley Inc. just for senior citizens? A: Although the majority of people we service are 60 or over, Tri-Valley has some programs that serve disabled adults under the age of 60, and even children. It was our expansion in these areas that prompted our name change. We used to be Tri-Valley Elder Services Inc. Q: Where is the best place to begin when an elder, disabled adult or family member needs information about services? A: Tri-Valley’s Information & Resources Department will get you to what you need: Call 508-949-6640 or, toll-free in Massachusetts, 1-800-286-6640 and ask for Information & Resources. Q: What services am I entitled to in Massachusetts as a senior? A: For the most part, there is no such thing as automatic entitlement to state services. Most services have a means test (income and/or assets) as well as other eligibility requirements such as age, health condition, etc. Tri-Valley’s Information & Resources Department is a good place to check and see if you are eligible for a particular program. Our services are available on a self-pay basis to people who don’t meet state eligibility requirements. Q:
Does Medicare insurance pay for Tri-Valley services? Q:
Who qualifies for home care services? Q: How often will a homemaker come to my house? A: Some clients may receive service, daily or weekly, bi-weekly or monthly. The homemaker’s schedule is based on an in-home assessment done by a Care Manager. After the assessment is completed a Care Plan will be developed by the Care Manager in collaboration with the elder. Q: Do you have low-sodium, home-delivered meals? A: The Nutrition Department does not specifically offer a low-sodium meal, but the foods prepared are lower in sodium than most meals. It is recommended that you ask for our monthly menu breakdown and confer with your doctor as to whether the meals are appropriate for you. Q: Do you pay the driver for home-delivered meals? A: No. Do not pay the driver. A monthly statement is mailed to each recipient showing the number of meals delivered and the suggested donation amount. Enclosed with the statement is a pre-addressed envelope in which to return the donation. Q: Do you provide transportation to the hairdresser or the post office? A: No. Local Senior Centers or the Elderbus have vans that are handicapped accessible and may provide transportation for errands, the bank, doctor visits or the hairdresser. Tri-Valley transports on an as-needed basis to some medical appointments as well as chemotherapy, radiation and dialysis treatments. Q: Is there someone who can advise me about health insurance? A: The SHINE
program is designed to do just that. SHINE counselors meet with
individuals by appointment at locations across the Tri-Valley
region. Call 508-422-9931 to set up an appointment. For more
information about SHINE, visit www.800ageinfo.com. |
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