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Who We Serve

• Service Area Map
• People 60 and Older
• Younger People With Disibilities
• Caregivers: People Who Give Help
• Colleagues: Allied Professionals
  and Organizations

What We Do

• Inside Your Home
• Outside Your Home
• In Nursing or Rest Homes
• Help When You Want It
• Service Area

Ways You Can Help

• Giving
• Volunteering
• Advocacy

Work With Us

• Employment
• Volunteer

Resources For You

• Information and Resources
• Helpful Links

Help When You Want It

Crisis Intervention Program

The Crisis Intervention Program addresses the needs of self-neglecting elders 60 and older who may be at risk in the community and are unable to meet their own essential needs for physical or emotional well-being. Crisis Intervention workers help elders with issues including:

o Evictions
o Neglecting their own health care needs
o Hoarding
o Substance abuse
o Addiction
o Housing and credit card debt.

The goal is to increase an elder’s independence, safety, and support systems by problem-solving with the elder and bringing about a resolution whenever possible.

Elder Abuse Hotline

Call 1-800-922-2275 (voice and TDD)

To report Elder Abuse and Neglect 24 hours a day, seven days a week.

The Hotline will contact your local Elder Protective Services Agency so that it may respond to appropriate reports. You may also make reports directly to Tri-Valley. Mandated reporters (see below) must follow up verbal reports with a written report.

Abuse, Neglect & Financial Exploitation

Elder Abuse covers a range of abusive acts against a person 60 years of age or over and is defined by Massachusetts law, (M.G.L. c. 19A), as acts or omissions resulting in serious physical, sexual or emotional injury, financial loss to an elder or self-neglecting elders who are unable to meet their own essential needs for physical or emotional well-being. Caretaker neglect also falls under this law. Anyone who has reasonable cause to believe an elder is being abused or neglected may report . The identity of the reporter is confidential.

Mandated reporters must report abuse. Mandated reporters are: physician, physician’s assistant, nurse, medical intern, coroner, dentist, podiatrist, osteopath, social worker, occupational or physical therapist, psychologist, family counselor, police, probation officer, EMT, firefighter, director of a home health aide agency, homemaker agency, assisted living residence director, case manager, health aide, homemaker, COA director or outreach worker. A mandated reporter’s failure to report abuse may result in a fine.

Report elder abuse either to Tri-Valley, Inc. at 1-800-286-6640 (in-state callers only) or to the 24-hour Elder Abuse Hotline: 1-800-922-2275.