Putting You First
For Your Long-Term Care

The Ombudsman Program of Tri-Valley Inc. is active on behalf of nursing and rest home residents and their families in South-Central Massachusetts.

The Long-term Care Ombudsman Program was established by the federal government in 1973. Massachusetts was among the first six pilot projects; it has since been a pioneer in the field.

The Program's 4 main goals:

• To receive, investigate and attempt to resolve complaints made by or on behalf of residents of nursing and rest homes.
• To protect resident’s rights.
• To provide information.
• To advocate for positive change in the Long-term Care system.

What is an Ombudsman?
• A person who is concerned with protecting the civil and human rights
of elderly persons and others in long-term care facilities
• A problem solver and a mediator
• A resource
• An objective investigator of complaints

Who can use Ombudsman services?
• A resident of any age in a long-term care facility, whether for:
• Long term
• Short-term rehabilitation
• Disability
• Friends and relatives of long-term care residents
• Facility staff and administrators acting on behalf of residents
• Anyone advocating for residents’ interests

What is the fee for Ombudsman services?
There is no fee for services regardless of payment source for nursing facility stay.

More questions about what an Ombudsman can do?
e-mail: ombudsman@trivalleyinc.org or call Tri-Valley Inc.

Search:

More Details
Your rights
Service Area
List of Area Homes
Medical Screening